Telephone Etiquette Lunch Talk in Luxembourg

Welcome to our lunch talk on “Telephone Etiquette.” Effective telephone communication is essential for building positive relationships with clients, colleagues, and stakeholders. Join us for an insightful session where we’ll explore the importance of telephone etiquette and practical tips for enhancing your telephone communication skills.

During this talk, we’ll discuss the key principles of telephone etiquette, including professionalism, clarity, and courtesy. We’ll also cover common telephone communication challenges and how to overcome them, as well as strategies for handling difficult situations and providing excellent customer service over the phone. Whether you’re a receptionist, customer service representative, or business professional, this session is designed to provide you with valuable insights and techniques for mastering telephone etiquette.

Talk Objectives:

  1. Understanding Telephone Etiquette:
    Gain insights into the importance of telephone etiquette and its impact on professional communication and customer satisfaction.
  2. Projecting Professionalism:
    Learn how to project professionalism and credibility over the phone through clear and concise communication, proper tone and language, and active listening.
  3. Creating Positive Impressions:
    Discover strategies for creating positive impressions during phone interactions, including greeting callers courteously, identifying yourself and your company, and conveying empathy and understanding.
  4. Handling Difficult Situations:
    Explore techniques for handling difficult situations and challenging callers with professionalism and diplomacy, including active listening, maintaining composure, and offering solutions.
  5. Effective Call Handling:
    Learn best practices for effective call handling, including answering promptly, transferring calls efficiently, taking accurate messages, and ending calls courteously.
  6. Providing Excellent Customer Service:
    Understand the importance of providing excellent customer service over the phone, and learn how to exceed customer expectations through proactive communication, problem-solving, and follow-up.
  7. Managing Confidential Information:
    Learn how to handle confidential information securely during phone conversations, including data protection protocols and privacy considerations.
  8. Improving Listening Skills:
    Enhance your listening skills to ensure understanding and empathy during phone conversations, including active listening techniques and paraphrasing.
  9. Resolving Queries and Concerns:
    Discover strategies for effectively resolving queries and concerns over the phone, including asking clarifying questions, providing accurate information, and escalating issues as necessary.
  10. Continuous Improvement:
    Commit to continuous improvement in your telephone communication skills through practice, feedback, and ongoing learning and development.

Join us for this informative lunch talk on Telephone Etiquette and learn practical strategies for enhancing your telephone communication skills and providing exceptional customer service. Sign up now to secure your spot!

Don’t miss out on this opportunity to master telephone etiquette and improve your professional communication skills, leading to greater success in your business interactions.

More Information:

Duration: 60 minutes

Fees: $1899.97 USD $661.00 USD

For more information, please contact us at: contact@knowlesti.co.za or please call: +65 6714 6663

To register for this lunch talk, please fill out the form below.



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